Mod Mail
Definition
A private messaging system allowing subreddit participants to communicate directly with a community's moderation team. Accessible via 'Message the Moderators' in the subreddit sidebar. All moderators share access to their community's Mod Mail queue.
Context
Moderator response times via Mod Mail vary widely — from hours in highly active communities to weeks or no response in smaller ones. If planned participation is time-sensitive, factor expected response time into the program launch timeline. For large or high-profile communities, Reddit's official brand partnership team may be able to facilitate moderator introductions directly.
Relevance to Reddit
Mod Mail is the appropriate channel for brands to proactively introduce themselves before beginning community participation. Explaining the brand's intent, asking about community expectations, and requesting required flair or permissions demonstrates respect for community governance and significantly reduces removal risk.
